Infrared Heated Knee Massager

Thank you for choosingEverycarto. We are committed to delivering your orders as quickly and reliably as possible to our customers in theUnited Kingdom, United States, and Germany.1. Order Processing TimeAll orders are processed within1-3 business days. Orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a notification with your tracking details.2. Shipping Rates & Delivery EstimatesWe provideInsured & Tracked Shippingto ensure your package reaches you safely. Estimated delivery times are as follows:United Kingdom: 7–14 Business DaysUnited States: 8–14 Business DaysGermany: 8–15 Business DaysNote: These are estimated delivery times. During peak seasons (like Christmas) or due to customs delays, shipping may take a few extra days.3. Tracking Your OrderOnce your package has been shipped, we will send you aShipment Confirmation emailcontaining your tracking number. You can track your order directly on our website through the "Track Your Order" page. Please allow 24-48 hours for the tracking information to update.4. Customs, Duties, and TaxesEverycartois not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. Most small orders to the UK and USA typically do not incur extra charges.5. Incorrect AddressIt is the customer's responsibility to provide the correct shipping address. We are not liable for orders shipped to an incorrect address provided at the time of purchase. If a package is returned to us, a re-shipping fee may apply.6. Lost or Damaged PackagesIf your order arrives damaged, please contact us immediately atsupport.everycarto@gmail.comwith photos of the item and packaging. If your package is lost in transit, we will work with the carrier to locate it or provide a replacement.

AtEverycarto, customer satisfaction is our top priority. We want to ensure you have a smooth and transparent experience with us.1. Return WindowWe have a14-day return policy, which means you have 14 days after receiving your item to request a return. This aligns with the standard cooling-off period for our customers in theUnited Kingdom, United States, and the European Union (Germany).2. Eligibility for ReturnsTo be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused.
• With all original tags attached.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

3. Return ProcessTo start a return, please contact us at support.everycarto@gmail.com. Please Note:

• Items sent back to us without first requesting a return will not be accepted.
• Customers are responsible for the return shipping costs unless the item is defective or damaged.
• Once your return is authorized, we will provide you with the specific return warehouse address. Please do not send items back to the manufacturer or the address on the package.

4. Damages and Issues (Inspection)Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately atsupport.everycarto@gmail.comwith clear photos of the issue. We will evaluate the problem and make it right by offering a replacement or a full refund.5. Non-Returnable ItemsCertain items cannot be returned for hygiene and safety reasons:

• Personal care goods (beauty products, intimate items).
• Custom or personalized products.
• Items on clearance/sale or gift cards.

6. European Union 14-Day Cooling Off PeriodFor our customers inGermanyand the EU, you have the right to cancel or return your order within 14 days for any reason. The item must still meet the eligibility criteria mentioned in Section 2.7. RefundsWe will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within10 business days. Please note that your bank or credit card company may take additional time to post the refund.If more than 15 business days have passed since your return was approved, please contact us atsupport.everycarto@gmail.com.

We believe in 100% transparency! You can find our completeRefund Policy, Shipping Policy, and Terms of Servicein theFooterat the bottom of any page. We recommend giving them a quick read before placing your order.

"For live updates on your parcel, simply click on'Track Your Order'available in ourMain Menu (Top)and also in theFooter (Bottom)of our website. Just enter your tracking number to see exactly where your order is! 🚚"

We’re here to help! Feel free to[Contact Us]or drop an email at support.everycarto@gmail.com Our UK-based support team usually responds within 24 hours.