Refund policy
At EveryCarto, we aim to provide a smooth and transparent shopping experience. For any questions or to start a request, please contact us at support@everycarto.shop.
1. 14-Day Returns & Replacements
You have 14 days from delivery to request a return or replacement.
You have 14 days from delivery to request a return or replacement.
2. Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not working as expected:
If your item arrives faulty, damaged, or not working as expected:
- Contact us within 14 days at support@everycarto.shop with your order number and clear photo/video proof.
- Resolution: We will offer you a free replacement or a full refund, depending on your preference.
- Return shipping for faulty items will be covered by us.
- Items damaged due to misuse are not covered.
3. Change of Mind Returns
If you no longer want the item:
If you no longer want the item:
- It must be unused and in original packaging.
- Customer is responsible for return shipping costs.
- Original shipping fees are non-refundable.
4. Returns Process
- Contact us at support@everycarto.shop before sending any item back.
- We will provide the correct return address.
- Unauthorized returns will not be accepted.
5. Refunds
Once your return is received and inspected, refunds will be processed within 5–10 business days to your original payment method.
Once your return is received and inspected, refunds will be processed within 5–10 business days to your original payment method.